WORKSHOP CANCELLATIONS, REFUND AND TRAVEL POLICY

Benchmark Counselling (referred to in this document as Benchmark)

Disputes:

Benchmark is a Canadian company, and as such, any disputes will be solely settled in a court in the Jurisdiction of Canada or Alberta. The credentials, designations, and qualifications of facilitators are designations assigned in Canada. The same or similar designations may mean something different in your country or area of residence. You, as the participant, understand that we do not make any representations about what our qualifications, designations, or credentials mean in your particular jurisdiction.

Confidentiality:

You agree you are participating in this workshop of your own volition, and any information you share about your personal life and experiences is of your own choosing. You understand your information is held confidential within the Benchmark organization as a whole and will not be shared externally without appropriate permissions. You understand that you will be provided with an informed consent document to review and sign that further details confidentiality.

Proprietary Information:

You understand that the teachings, processes, audio-visual material of works, and other material containing proprietary information, originating from or through Benchmark, may be used solely for personal use and are not to be distributed without permission.

CANCELLATION OF A WORKSHOP BY THE CLIENT

4-day workshops (or less):

• Workshop prices include a specified non-refundable, non-transferable administration fee to hold your spot. Any refund provided will be the amount paid less the specified administration fee.

• For cancellations up to one week before the workshop start date: full refund minus the administration fee, or the option to credit to a future workshop.

• For cancellations from one week to the day of the workshop, no refund. Any fees paid, less the specified administration fee, will be held as a credit toward a future workshop.

• For cancellations, after the workshop has started, no refund.

• After you have registered for a workshop and up to one week before the workshop begins, should you wish to transfer your registration to another date, a small transfer fee will apply, as well as any difference in workshop costs.

Note: Refunds are issued in the currency of purchase. If the currency needs to be converted for the refund, then the current currency rate, and not the currency rate at the time of the order, is used in the conversion. The charges will be subject to the currency exchange rates in effect through your credit card or bank at the time of the charge. This means that even if we issue a full refund, the amounts that appear on your statement are unlikely to match, due to the different buying/selling rates banks charge for currency exchange.

CANCELLATION OF A WORKSHOP BY BENCHMARK COUNSELLING

Our workshops are confirmed to go ahead when they have a minimum group size booked. Benchmark reserves the right to cancel any workshop for any reason.

When a workshop is cancelled by Benchmark before the agreed date of commencement for any reason other than Force Majeure or the fault of the Client, the Client can either:

· Transfer the registration to the next available workshop equivalent or higher price if Benchmark is able and willing to offer such a substitute and pay any difference in price between the price of the workshop originally purchased.

· Receive a full refund of all monies paid under the contract as soon as possible.

Benchmark is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking, such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternative workshop of a value than that originally booked, then the Client must pay the difference in price.

TRAVEL INSURANCE

Whether you are traveling to a workshop within Canada, or to one of the destination workshops we strongly recommend you investigate and consider travel insurance.

Travel insurance can protect you against cancellations, lost luggage, medical expenses and more. Each Travel insurance policy is different and can be tailored to meet your needs.

We don’t want you to miss this amazing experience, but sometimes the unexpected happens! From time-to-time workshops may be cancelled or dates changed, this can be due to low registration or other factors. Ensuring that you have appropriate travel insurance coverage can really decrease stress and financial pain. Please contact your travel advisor or insurance broker for more details.

Privacy Policy Updated: March 2025

Introduction

Welcome to Benchmark's privacy policy.

Benchmark is committed to respecting the privacy of individuals and recognizes the need of people with whom we do business for the appropriate management and protection of any personal information that you agree to provide to us.

Controller

Benchmark is made up of different legal entities, you can find out more about us here: https://benchmarkcounselling.com. This privacy policy is issued on behalf of the Benchmark Counselling Group and is the controller and responsible for this website.